Customer Grievance

  • For any grievance of the users relating to the use of BSPL website or mobile application or any technical issues arising thereby such as hacking, technical errors, downtime, etc. please contact the below-mentioned Grievance Officer:

Nodal Officer name : Mr. Vinod Pundir 

Nodal Officer E-mail :

Nodal Officer Contact No. : 9999003824

Legal team's email :

Call us at : +91 8142600000 (Mon. to Sat. between 09:00 am to 08:00 pm. IST)


  • For any Grievance redressal mechanism of Shivalik Bank, Click Here


  • For any other grievance relating to the services provided by BSPL, such as DMT, AEPS, Prepaid Cards, Recharge, etc. please contact us at:

Name : Rajeev Malhotra                               

Email id :

Call us at  : +91 7617590100 (Mon. to Sat. between 09:00 am to 08:00 pm. IST)