Faq's

To start the services of BANKIT from your shop, you need to follow the below-mentioned steps-

1. Visit the official website of BANKIT- https://www.bankit.in/
2. Click on the “Sign Up” option.
3. Fill in all the details and click on the “Register” button.
4. Verify your number by entering the OTP sent on your registered mobile number and complete the “Sign Up” process.
5. You will then be able to see the various plans that BANKIT offers. Choose a plan and make an online payment. 
6. After making the payment, you will receive a call from the team of BANKIT or you will receive a mail.
7. You will be asked to complete your KYC.
8. After the completion of your KYC, your BANKIT Agent ID and password will be sent to your registered email address.

The commission earned by you in any form will reflect in your Agent Portal instantly

You can reach out to the customer support service of BANKIT in two ways-

1. Mobile Number- 8142600000
2. Email ID- support@bankit.in

For any complaint or support about Morpho Device, reach out at-

1. Mobile Number- 18004190328
2. Email ID- support@rdserviceonline.com

For any complaint or support about Mantra Device, reach out at-

1. Mobile Number- +917949068000/1
2. Email ID- servico@mantratec.com

BANKIT has made tutorial videos for your convenience. You can check all the videos on the official YouTube channel of BANKIT. However, below mentioned are some of the links to the tutorial videos of the services that BANKIT offers-

1. Domestic Money Transfer (DMT)- https://www.youtube.com/watch?v=-RHbyel0ja4&t=9s

2. Aadhar enabled Payment System (AePS)- https://www.youtube.com/watch?v=9nReri_7RhE&t=35s

How to install Mantra Device- https://www.youtube.com/watch?v=ZNttpHPRVEY&t=7s

How to install Morpho Device- https://www.youtube.com/watch?v=HHSvpHdmjNo&t=10s

3. Mini ATM- https://www.youtube.com/watch?v=1zIvwKtGy_c&t=49s

4. Prepaid Recharges- https://www.youtube.com/watch?v=2XraeBJ0OT0

5. Bharat Bill Payment System (BBPS)- https://www.youtube.com/watch?v=Imc-Zk9CZ68

6. Prepaid Cards- https://www.youtube.com/watch?v=cEvUvhx2N9Y&t=3s

7. Wallet Balance- https://www.youtube.com/watch?v=F3EBQX4HZD8&t=163s

Wallet balance is the balance that is shown on the portal when you log in to your Agent Portal. The wallet is reloadable and there are three different ways to add money to your BANKIT wallet like Cash in Bank, CDM, NEFT/RTGS/FT/IMPS and Power Pay.

As the BANKIT wallet is reloadable, you can reload your wallet instantly by using any of the means. BANKIT has assigned different charges for different means through which the wallet has to be loaded. When you reload your wallet, you can see the charge that you have to pay depending on the type of means (Cash in Bank, CDM, NEFT/RTGS/FT/IMPS and Power Pay) through which you wish to add money to your BANKIT wallet.

Yes, you can transfer the commission from your BANKIT Wallet to your Bank Account. Moreover, you can use the commission earned on your next transaction.

BANKIT do not provide money transfer limit for a day. BANKIT provides a limit of 25,000/- per month for an individual without KYC. If the KYC of an individual is completed, you can transfer 50,000/- of that person in a month.

BANKIT has set up different rates for different plans. However, the standard rate to transfer money through the DMT Service of BANKIT is 1%, i.e., you will be charged 1% of the amount you are going to transfer, out of which, you will receive a cashback at the rate of 0.43% in your Agent Portal.

The DMT Service of BANKIT is available 24/7, on holidays, public holidays and after Bank hours also. You can transfer the money of your customers anytime and from anywhere.

For more details, click here-  https://www.bankit.in/products-n-services/money-transfer

If your money transfer is in progress, kindly wait for 24 bank working hours for an update. If the transfer succeeds, it will be credited to the beneficiary account and if it fails, the amount will be reversed and it will reflect in your BANKIT wallet.

AePS is an Aadhaar payment system in which Aadhaar, which is linked to people’s banks is used for various banking services like-

1. Cash Withdrawal
2. Cash Deposit
3. Balance Enquiry
4. Mini Statement

AePS also enables farmers to withdraw DBT and other Government relief funds from their Aadhaar linked accounts instantly.

For more details, click here- https://www.bankit.in/products-n-services/aadhar-enabled-payment-system            

The commission that BANKIT offers on AePS Service varies from time to time.

You can use Morpho and Mantra devices with BANKIT to provide AePS service.

If a transaction fails, the customer’s money will be reversed into their account within 3-4 working days. You can call our customer care at +91 8142600000 or check the mini statement to check the reversal.

“Invalid agent/CSR code” error occurs when a customer’s Aadhaar number is not responding to the associated fingerprint.

“No Checking Account” error occurs when a customer’s Aadhaar Number is not linked to the customer’s bank a/c.

Mini ATMs act as conventional ATMs but with more convenience. So, you can provide the below-mentioned services to your customers using the Mini ATM Service-

1. Cash Withdrawal
2. Balance Enquiry
3. Mini Statement

      For more details, click here- https://www.bankit.in/products-n-services/microatm

Yes, BANKIT offers a definite amount of commission to its Agents for making transactions using the Mini ATM. However, the commission offered may vary.

You can use the debit card of any bank with the Mini ATM device of BANKIT. All cards issued by Visa, MasterCard & RuPay are accepted. Currently, we support only Debit Card cash withdrawal and do NOT allow credit cards or prepaid cards.

If the Mini ATM transaction has timed out but the amount is debited, it will be reversed to the customer’s account within one week. In case of delay beyond that, the retailer can call customer service to register the complaint.

With the help of Prepaid Recharges Service of BANKIT, you can make the below mentioned recharges for your customers-

1. Mobile Recharges
2. DTH Recharges
3. Data Recharges
4. OTT Recharges

Download App- https://play.google.com/store/apps/details?id=in.bankitagent

Yes, BANKIT offers a definite amount of commission to its Agents for using the Prepaid Recharges service of BANKIT. However, the commission offered may vary.

            For more details, click here- https://www.bankit.in/products-n-services/recharges-prepaid

With the help of Bharat BillPay Service of BANKIT, you can pay the below mentioned bills for your customers-

1. Electricity
2. Water
3. Gas
4. Mobile Postpaid
5. DTH
6. Landline Postpaid
7. Broadband Postpaid
8. Credit Card
1. LIC Premium

    For more details, click here- https://www.bankit.in/products-n-services/bill-payments

You will need the following customer details for electricity bill payment:

1. Customer Mobile Number
2. Biller Name / Location
3. Consumer Number

If the payment is successful, please wait for 24 working hours for the payment to reflect in the provider’s account. If it isn’t updated in 24 hours, please raise a complaint with the help of information available on the Agent Portal.

If a bill payment has failed but the amount has been debited from your main wallet, this amount will be reversed back in 24 working hours.

Yes, BANKIT offers a definite amount of commission to its Agents for using the BBP Service of BANKIT. However, the commission offered may vary.

Prepaid Cards that BANKIT offers are the alternative for cash. One can use BANKIT Prepaid Card to make the payment instead of paying with cash.

           For more details, click here- https://www.bankit.in/products-n-services/bill-payments

You can help your customers with the Prepaid Cards by activating their Prepaid Cards and reloading the cards whenever needed. The spending limit of BANKIT Prepaid Card with minimum KYC is 1 lakh rupees a year, i.e., 10,000/- per month, however, on complete KYC, your customer gets a spending limit of 15 lakh rupees a year, i.e., 5 lakh rupees per month. 

Prepaid Cards can be used for anything. Prepaid Cards act like debit cards, but you need to load the cards beforehand. You can make payments offline or online and you can shop with Prepaid Cards. You can do anything with Prepaid Cards which you will do with the cash.

You can withdraw up to 10,000/- in one transaction using AePS. The withdrawal limit for a day/month varies from bank to bank. BANKIT also has a limit of adding up to only 15 bank accounts for the settlement service for AePS. Also, you can only make one transaction for a single person in 30 minutes. If you want to make another transaction for the same person, you can make it after 30 minutes.

BANKIT offers the Mini ATM device at the most economical rate of 1,899/- only.